Terms & Conditions 118i – The Complete Guide to Using the Malaysia Platform

By registering an account with 118i, you confirm that you have read, understood, and agreed to comply with these Terms & Conditions, our Privacy Policy, and all relevant gaming guidelines. This acceptance is legally binding and takes effect from your registration date until the date your account is closed or deactivated.

118i reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. However, we will make every reasonable effort to inform members of material changes via in-platform notifications or their registered email address. It is each member's responsibility to review the updated Terms & Conditions periodically.

To register and use the 118i platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years old at the time of registration and are capable of entering into a legally binding agreement.
• You are registering as an individual on your own behalf, and not on behalf of another person or any business entity.
• You are registering only one (1) account only — multiple accounts under the same name are strictly prohibited.
• The information you provide during registration must be truthful, accurate, and up to date. 118i reserves the right to request identity verification (KYC) documents at any time.
• You have never been banned or blocked from using the 118i platform or any other online gambling platform previously.
• Use of the 118i platform is for personal entertainment purposes only and not for commercial or professional use without prior written consent from 118i.

Registering with 118i is straightforward and can be completed in under three minutes. You will need to provide basic information including your full name, an active Malaysian phone number, email address, and a password of your choice. OTP verification sent to your phone number is mandatory to complete registration.

Your 118i account is personal and non-transferable. You are solely responsible for keeping your login credentials secure, including your username, password, and OTP code. The following are the key responsibilities you must understand as a 118i account holder:

• Do not share your password or login credentials with anyone, including family members or friends.
• Log out of your 118i account after every session, especially when using a shared device.
• Notify the 118i support team immediately if you suspect any unauthorised access to your account.
• Keep your registered email address and phone number up to date so you can receive security alerts and OTPs.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.

118i shall not be held liable for any financial loss or damage arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials. However, should 118i detect any suspicious unauthorised access attempts on your account, we reserve the right to temporarily suspend your account to protect your interests.

All financial transactions on the 118i platform are processed in Malaysian Ringgit (RM) only. The following terms apply to deposits and withdrawals:

118i enforces a strict anti-money laundering (AML) policy. All transactions are monitored by our automated detection system and internal compliance team. Any transaction exhibiting suspicious patterns will be investigated and may be reported to the relevant authorities in accordance with applicable Malaysian law.

118i offers a range of bonuses and promotions to its members, including a welcome bonus, weekly cashback, deposit bonuses, and a VIP programme. All bonuses are subject to the following terms:

• Each bonus carries its own rollover (wagering) requirements — please review the specific terms for each bonus on the 118i Promotions page before claiming.
• Bonus funds cannot be withdrawn directly and must be wagered a specified number of times (typically between 5x and 30x, depending on the bonus type) before becoming eligible for withdrawal.
• Each member is entitled to claim the welcome bonus once only throughout their membership. Attempts to claim the welcome bonus multiple times through multiple accounts are strictly prohibited.
• 118i reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonuses obtained through illegitimate means — including promotion abuse or collusion between accounts to gain an unfair advantage — will be voided, and the accounts involved may be closed.
• Maximum betting limits may apply to accounts with bonus balances that have not yet completed their rollover requirements. Please review the respective bonus terms for details.

All games on the 118i platform — including slots such as Lantern Luck, Burning Hot, Sea Treasure, Dragon Scroll, Fat Banker, Wild Gold and Gates of Olympus, as well as Live Casino and Sports Betting — are operated using fair and transparent engines. The following general rules apply to all games:

• All game outcomes are generated by a Random Number Generator (RNG) certified by an accredited independent auditing body. These outcomes are entirely random and cannot be manipulated by any party.
• The RTP (Return to Player) value displayed for each game is a real figure measured over the long term across millions of rounds — it is not a guarantee of winnings in any individual session.
• Confirmed and settled bets cannot be cancelled or amended. Please review your selections carefully before confirming.
• Any technical interruption during gameplay caused by an issue on 118i's end will be resolved fairly. If a round cannot be completed due to a system disruption, your bet will be refunded in full.
• The use of bots, automated software, cheating tools or any other technical means to gain an unfair advantage in games is strictly prohibited and may result in account closure and the forfeiture of all funds.

For Sports Betting covering the Malaysia Super League, EPL, international badminton, and e-sports, additional rules may apply depending on the bet type and sport selected. Please refer to the Sports Betting section of the 118i platform for the specific rules governing each sports category.

The following actions are strictly prohibited on the 118i platform. Any violation may result in immediate account suspension or closure, forfeiture of account balance, and/or legal action:

• Registering or operating multiple accounts (whether in your own name or someone else's) with the intent of claiming duplicate bonuses or circumventing imposed limits.
• Providing false, misleading, or incomplete information during registration or the KYC verification process.
• Using a credit card, bank account or e-wallet that does not belong to you for deposits or withdrawals.
• Money laundering or using the 118i platform as a channel for any unlawful financial activity.
• Attempting to exploit technical bugs or system vulnerabilities on the 118i platform for financial gain.
• Colluding or conspiring with other players (including in live table games) to gain an unfair advantage over 118i or other players.
• Abusing the promotions system through bonus arbitrage techniques or betting strategies designed to exploit bonuses without genuine risk.
• Insulting, threatening, or engaging in any form of verbal abuse toward 118i support staff or other players.
• Using the 118i platform for activities that violate any applicable Malaysian laws or regulations.

118i reserves the right to suspend or close any member's account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Suspected fraudulent activity, money laundering or other criminal activity involving the account in question.
• Failure to provide the requested KYC verification documents within the stipulated timeframe.
• Account closure requests submitted by the member through the self-exclusion feature in the Responsible Gaming section.
• Directions from relevant authorities or requirements under Malaysian law.

If your account is closed due to a breach of Terms & Conditions, any bonus balance in your account will be forfeited. Any actual deposit funds remaining in the account (after valid deductions) will be returned to you once the investigation is complete, subject to all applicable withdrawal conditions being met.

If you wish to voluntarily close your 118i account, you may do so by contacting our customer support team via 24/7 live chat or by emailing [email protected]. Account closure requests will be processed within 24 business hours.

By using the 118i platform, you acknowledge and agree to the following limitations of liability:

• 118i is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including losses from betting activities.
• The 118i platform is provided "as is" with no guarantee of uninterrupted availability. While we strive to maintain 99.7% uptime, technical disruptions beyond our control may occasionally occur.
• 118i is not liable for any losses arising from an unstable internet connection, user device issues, or any technical factors beyond the control of our platform.
• In the event of any discrepancy between the Bahasa Malaysia version and any translation of this document, the Bahasa Malaysia version shall prevail.

These Terms & Conditions and any disputes arising from them are governed by the laws of Malaysia. Any legal claims must be filed within the jurisdiction of the appropriate Malaysian courts.

118i reserves the right to amend these Terms & Conditions at any time. The most current version will always be available on this page, with the date of the latest update clearly displayed. For material and significant amendments, 118i will endeavour to notify active members via an in-platform notice or registered email at least 7 days before the changes take effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of 118i's services, you may reach us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Malaysia via the 118i platform
• Response Time: Email within 24 business hours; Live chat in under 5 minutes

We value your feedback and are committed to resolving every enquiry and complaint fairly, transparently and as promptly as possible. Your satisfaction as a 118i member is our top priority in every customer support interaction.