Your personal data is a trust we take seriously. Learn how 118i collects, uses and protects your information in compliance with Malaysia's Personal Data Protection Act (PDPA).
Six core principles that define how 118i manages and protects the personal information of every member in Malaysia.
This Privacy Policy document ("Policy") describes how the 118i platform ("118i", "we", "our platform") collects, uses, stores, protects and discloses your personal information when you access or use our services. This Policy applies to all registered members, website visitors and any individual who interacts with the 118i platform in any capacity.
At 118i, we understand that your trust in us goes beyond the security of your funds — it also means trusting that your personal information is handled responsibly and transparently. This Privacy Policy is written in plain, accessible language because we want every Malaysian member to genuinely understand their rights and how we manage their data, rather than simply having a lengthy legal document that no one reads.
By registering an account or using any part of the 118i platform, you confirm that you have read and agree to this Privacy Policy. This Policy should be read together with Terms & Conditions for a full understanding of the agreement between you and 118i.
118i is a digital entertainment platform operating in Malaysia, offering slots, Live Casino, Sports Betting and related entertainment services to registered members. In running our platform, 118i acts as a data controller responsible for processing members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to all personal information that 118i collects through: the official 118i website at 118i.my; the 118i mobile app for Android and iOS; interactions with the 118i customer support team via live chat, email or phone; and any other communication channels 118i uses to engage with members and prospective members.
This Policy does not apply to third-party websites or platforms that may link to or from the 118i platform. We encourage you to read the privacy policy of any third-party website you visit via links within our platform, as 118i is not responsible for the privacy practices of those platforms.
118i only collects personal data that is strictly necessary to deliver our platform services safely, fairly, and efficiently. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Specific Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, national identity card (IC) number, date of birth, photograph | Account registration, KYC verification, AML legal compliance |
| Contact Details | Malaysian phone number, email address, state of residence | Account communications, OTP verification, customer support |
| Financial Data | Payment methods (TnG, GrabPay, DuitNow, FPX), transaction history, total deposit and withdrawal amounts in MYR | Transaction processing, payment verification, fraud prevention |
| Gaming Data | Game history, bets, winnings, game preferences, active sessions | Account management, responsible gaming, service improvement |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Platform security, fraud detection, performance optimisation |
| Communication Data | Customer support chat records, emails sent to 118i | Complaint resolution, service quality improvement |
Sensitive Data: 118i does not collect sensitive information such as your health data, religious beliefs or political views. However, in the context of responsible gaming, we may retain information relating to self-imposed gaming limits or self-exclusion status that you have set within our platform.
The personal data 118i collects is used solely for the legitimate, stated purposes below. We do not use your data for any other purpose without first obtaining your consent:
Should 118i wish to use your data for a new purpose that differs from those stated above, we will notify you in advance and obtain your consent where required by applicable law.
118i never sells, rents or trades members' personal data to any third party for commercial marketing purposes. Data sharing occurs only in the following limited and lawful circumstances:
Third-party companies that assist 118i in operating the platform's technical infrastructure — including cloud service providers, Malaysian payment gateway providers and cybersecurity service providers. All such providers are bound by strict data protection agreements and may only use your data for purposes expressly defined by 118i.
118i may be required to disclose member personal data to the relevant Malaysian authorities — including the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or the courts — when compelled to do so by law, court order, or in the context of a legitimate criminal investigation. 118i will not disclose more data than is required by law.
In certain situations, 118i may seek your consent to share your personal data with specific parties for a particular purpose. Such sharing will only take place once you have given your explicit consent, which may be withdrawn at any time.
In serious cases — such as suspected significant fraud or security threats involving your account — 118i may need to share limited information with relevant parties, such as payment gateway providers or authorities, to protect your interests and those of other members on our platform.
Our Guarantee: 118i has never and will never share members' personal information with third-party marketing companies, social media platforms or advertisers for targeted advertising purposes. Your data is not a product we sell — it is information you have entrusted to us for specific purposes, and we honour that trust.
118i continually invests in state-of-the-art security infrastructure to ensure your personal data is protected to the highest possible standard. The following are the key security measures we employ:
Clean Record: Throughout 118i's operating history, there has not been a single reported incident of a data breach or member account security compromise. This is an achievement we are extremely proud of and will continue to uphold through sustained investment in our platform's security.
While we take all reasonable steps to protect your data, please note that no security system can guarantee 100% protection under all circumstances. You also play an important role in keeping your account secure — please safeguard your password and never share it with anyone.
The 118i platform uses cookies and similar tracking technologies to enhance user experience and platform security. Below is an explanation of the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 118i platform, including your ability to log in to your account or carry out financial transactions securely.
Under Malaysia's Personal Data Protection Act (PDPA) and 118i's Privacy Policy, you have the following rights in relation to the personal data we hold about you:
To submit any request relating to your personal data rights, please contact the 118i Data Protection Officer (DPO) by email at [email protected] or via the in-platform live chat. Clearly state the nature of your request and provide the necessary information for us to verify your identity before processing it. We are committed to responding to all requests within 21 business days in accordance with Malaysia's PDPA requirements.
118i does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy. The following are general guidelines on our data retention periods:
Once the relevant retention period has ended and there is no legal requirement to keep the data, 118i will securely delete or anonymise your personal data using industry-approved data deletion procedures.
118i reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements in how we protect your data. The "Updated" date displayed at the top of this page will always reflect the latest version of the Privacy Policy.
For material and significant changes to how we use or protect your data, 118i will endeavour to notify you in advance via an in-platform notice or an email to your registered address. Nevertheless, you are encouraged to check this page periodically to ensure you are always aware of the latest version of 118i's Privacy Policy.
Your continued use of the 118i platform following the publication of any changes to this Privacy Policy will be deemed as your acceptance of the updated version. If you disagree with the changes made, you have the right to close your account and request the deletion of your personal data in accordance with the rights set out in Section 7 above.
If you have any questions, concerns or complaints regarding how 118i handles your personal data, or if you wish to exercise any of the data rights outlined in this Privacy Policy, please contact our Data Protection Officer through the following channels:
If you are dissatisfied with how 118i has handled your privacy complaint after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the PDPA 2010.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Guide 118i for a full understanding of your rights and responsibilities as a member of our platform. Together, these three documents form the comprehensive protection framework that 118i offers to all its members.
There is something we often overlook in this digital age — just how valuable our personal information truly is. When you sign up on any online platform and fill in your name, phone number, and payment details, you are placing an enormous amount of trust in that platform. At 118i, we fully understand the weight of that responsibility.
Picture this: you're playing your favourite slots — perhaps Gates of Olympus or Dragon Scroll — while watching a live EPL match on the weekend. You deposit via Touch 'n Go eWallet, play a few sessions, win, and then request a withdrawal through DuitNow. Throughout that entire process, how much personal and financial information have you shared with the platform? Your name, phone number, account number, transaction details — all of it. And every piece of that information needs to be fully protected.
That is why 118i does not treat data protection as merely a compliance checkbox. For us, safeguarding member privacy is a core value that defines who we are as a platform. We believe that Malaysian players deserve to enjoy their entertainment in a digital environment that is safe not only in financial terms, but also in the protection of their personal data.
In Malaysia's current digital landscape, data breaches and the unauthorised sale of personal information have become a growing concern. Many Malaysians have experienced receiving unsolicited marketing calls or messages from companies they never directly shared their details with — a clear sign that their data had been sold or shared without their knowledge. At 118i, we are committed to never being part of that chain.
118i's investment in data security does not come cheap. 256-bit SSL encryption, a 24/7 real-time threat monitoring system, regular security audits and a tightly secured server infrastructure all require substantial resources. But for 118i, this is a non-negotiable investment — because it concerns something fundamental: the trust of our members.
We also recognise that a sound Privacy Policy is not only about protecting data from external threats — it is equally about robust internal controls. At 118i, access to members' personal data is strictly limited to staff who genuinely require it to carry out their duties. A customer support agent, for instance, does not have access to a member's full financial information — and that is exactly how it should be.
Finally, we would like to express our sincere gratitude to every 118i member who has placed their trust in our platform. That trust is our greatest motivation to continually improve and strengthen our privacy protection systems. Every time you deposit using GrabPay or ShopeePay, every time you spin your favourite slots, and every time you withdraw your winnings – know that your data is protected with every ounce of commitment we can give.
Answers to the questions Malaysian members ask most frequently about how 118i protects and manages their personal data.
Figures that reflect 118i's unwavering commitment to protecting the privacy and personal data of every Malaysian member.
118i views compliance with Malaysia's Personal Data Protection Act 2010 not merely as a legal obligation, but as a minimum standard we continually strive to exceed. We regularly review and update our privacy practices to ensure they remain aligned with — or go beyond — the latest PDPA requirements.
Every financial transaction at 118i — from deposits via Boost or ShopeePay to withdrawals through Maybank2u or CIMB Clicks — is secured with end-to-end encryption, ensuring your financial details remain inaccessible to any unauthorised party at every stage of the transaction.
Access to 118i member personal data within our systems operates on a "need-to-know" basis — only staff with a legitimate operational need may access the relevant data, and all access is logged and monitored by our internal audit system.
Now you know exactly how 118i protects your privacy and personal data. Register today and enjoy a safe, fair and transparent gaming experience alongside more than 500,000 Malaysian players who already trust 118i. Claim your RM100 welcome bonus to kick off your journey!
* By registering, you agree to the Terms & Conditions and this Privacy Policy. Please observe Responsible Gaming. For users aged 18 and above only.
Read the full terms of use for the 118i platform, including conditions on registration, deposits, withdrawals, bonuses, and game rules.
Read Terms & ConditionsA complete guide to playing safely and responsibly at 118i, including self-imposed deposit limit tools and self-exclusion options.
Learn MoreAnswers to the most frequently asked questions by 118i members on accounts, deposits, withdrawals, bonuses, and games.
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